The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues Florida

I needed to send - -, - currency, to my sister-in-law in - - to pay for her - kids school. On - -, I submitted a request to Western Union on their web site to use their WU Pay service. The WU Pay service acts like a regular bill for your online banking and you pay through your bank 's normal online bill pay. Is this case my bank is - -. On - -, I received the transaction bill of $500.00 at an exchange rate of - USD = - -. Plus I would pay $5.00 for the service. So a total of $500.00 and my sister-in-law would receive - -. She needed this money by Saturday. I have used this service three or four times in the past. The first two times there were problems with the recipient 's name appearing properly but the last time there were no problems.


be released. So I called Western Union again on Saturday -/-/-, they claimed again the money was not received. I called my bank again and the customer service representative said I would need to speak directly with the Automatic Clearing House ( ACH ) department which processes these transactions but they are closed on the weekends. On Monday -/-/-, I called - 's ACH department. They confirmed the payment had been made on - - and gave me the original trace id of the transaction ( - ). The representative also gave me Western Union 's bank, - - -, and their ACH department number and said I could call them and confirm it was received and placed in the correct account. I contacted - - - and they did indeed confirm that the money was received on -/-/- and deposited into Western Union 's account ( - ) along with my account number -. Still on -/-/-, now that I felt I had proof that they had received the money, I called Western Union again. Unfortunately, I did not get this representative 's name. She tried to claim yet again the money was n't received. I insisted it had been and gave her the original trace id for the ACH transaction. She said she would ask her supervisor to resolve the problem. I also submitted a complaint to their complaint dept at --. I called on -/-/- to check the status. This representative tried to claim yet again that they had not received the money. When I insisted that I had proof it was received he put me on hold to check the account and he came back and said it had been confirmed that the money arrived and my receipt should be able to withdrawn today or tomorrow. I told my sister-in-law she could withdraw the money. Because of her work schedule, she did n't have an opportunity to do this until the morning of Friday - -. When she tried to get the money she was told it still had n't been sent. So still -/-/-., I called Western Union and spoke to - employee id -. He tried to again say the money was n't received. I kept insisting and finally asked for his supervisor, - employee id -. - said I needed to submit the original trace number to the bank transfer department and he gave me the following email address : --. I emailed that department and also the customer advocate department again since I had n't had a response from them. Currently it is - - and I received a response finally from the complaint department saying my payment of $220.00 was received. Since the company has been almost totally unresponsive to my attempts to fix this problem I am submitting this complaint.