Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Other bank product/service Making/receiving payments, sending money Oklahoma

I am an Veteran living on a fix income, I had a car loan with Ally Auto financial, I went to - to sell the car and they was n't going to pay off the loan, I had to come up with the rest of the money. I contacted Ally Auto and ask for the pay off of the car loan, they told me how much to pay off the loan, BUT Ally added a " fee '' charge to the transfer!! I contact Ally after I sold the car and ask why they told me the pay off was this much and then tack on a " fee '' of $20.00?? The lady told me that there was an over balance in the old account and she will mail me $17.00, what 's with this " fee '' and why I ca n't get the full refund?