TD Bank US Holding Company Credit Card Complaint

TD Bank US Holding Company Credit card department,

Late fee Texas

I am disputing a $19.00 late charge from fred Myers jewelers platinum preferred Master Card # - - - -. My payments are due the - day of every month. In order not to be late with my payments I have arranged with - bank to withdraw my monthly payments from my account in a timely manner so that the credit card company will receive payment on or before the due date. Apparently in - the payment came late. I have disputed this with - bank as well and after looking into this case, - bank has assured me that they send the payment to the creditor in plenty of time for them to receive the payment and will not take responsibility for the late charge. I have called and spoken to customer service several times and they refuse to refund the $19.00 saying its the banks fault, the bank says its the creditors fault. I am very frustrated since I always pay my bills on time and do everything possible to avoid late charges or missed payments and feel that I have been wrongly penalized.