TD Bank US Holding Company Bank Account Or Service Complaint

TD Bank US Holding Company Bank account or service department,

Checking account Using a debit or ATM card Maryland

Recently, I filed a Reg E claim with my institution.There were several attempts to utilize my card at internet sites and on from - - has posted to my account, the others were rejected. Since filing this claim I have followed all steps directed from TD Bank. I have filed a police report with my local police department ( City of - Police Department case # - ), only to be told that I must file a police report with another police department where items were sent utilizing my card information. The branch has told me there is no way for them to contact the fraud department to share information I have received about the fraudulent purchase. The items were sent to - - - - - -, NY -. I am inclined to believe this fraud happened after my card information was compromised at a dealership after a legit transaction. I recently placed a hold on a vehicle at - of - which is only 20 min from the delivery address of the fraudulently purchased items. Additionally, the customer service department now tells me that it is my responsibility to seek a refund from - - and that I may have to wait for the bank to file a claim with -. I have not even been given provisional credit and it seems that the bank is somehow not processing this Reg E claim as I suspected. I did not make these purchases, I have provided all pertinent information that has been requested and I feel like I am being given incorrect or additional steps that I am not sure is required of me. I really want the Bank to fully investigate and catch these thieves but I also would like for them to provide provisional credit during their investigation. I am willing to help the best way I can but it seems that some of the request are a little convoluted and actually are in sense beyond my control.