Experian Credit Reporting Complaint

Experian Credit reporting department,

Credit monitoring or identity protection Billing dispute California

On - -, 2016 I went online to pull my free annual credit reports from all - agencies. I went first to Experian. There was an ad for a " free FICO score for $1.00 '' which I was going to request but when I read their disclaimer that their $1.00 " free '' FICO score IS NOT used by lenders I decided not to. The Experian website is difficult to use and very confusing unless you want to give Experian your hard-earned money. Printing out a readable copy of my " free '' Experian credit report was confusing and difficult. I use computer ALL the time and prepare tax returns for a living so if I say it 's confusing, IT 'S CONFUSING! I exited the site then and there realizing that their website is not REALLY designed to help you find your free credit report. I then made my way to 'annualcreditreport.com '. I was eventually able to print all - credit reports on -/-/- ONLY. Experian charged me $21.00 for a " free credit report ''. .Experian debited my bank account for $21.00 on - -, 2016 ( 10 days later )!!!. I ordered nothing from them. I tried to contact Experian about this but they have no customer service number and no information about their overcharging customers. I only have - credit report from Experian dated - -, 2016 that should be free. I did not order anything from Experian to my knowledge nor did I receive any receipt or communication from Experian stating that I had done so. I would like a refund immediately of the $21.00 Experian took from my bank account without my knowledge or consent.