Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing statement Wisconsin

I have multiple promo rate balances, at different rates and expiring at different times. The last - statements, beginning with my - statement, Bank of America stopped reporting the balance owed under each promo rate plan. I called customer service after the - statement and was told it was probably just a glitch, as they had just switched over their system. Today, I chatted them online, and they told me their new policy is that they " no longer include the balances for the promotional offers on our statements. '' I informed them I believed that was illegal, and I would contact CFPB.