Citibank Money Transfers Complaint

Citibank Money transfers department,

Domestic (US) money transfer Money was not available when promised California

( 1 ) I attempted to transfer funds from Citibank in - to - - - in - on - -, 2016. I did so online, and I was assured in that online transaction that the funds would arrive on - -, using the - feature. The aim was to replenish the Hawaii account before an overdraft. ( 2 ) Subsequently, Citibank neither sent email nor telephoned about the attempt. ( 3 ) I received mail from the Hawaii bank dated - -, I learned that the deposit had not occurred. ( 4 ) I then went online to access the history of my account, discovering that the transfer was classified as " Cancelled. '' ( 5 ) I went online again on - - to make the same transfer, and was again assured that the amount would be transferred, this time by - -. ( 6 ) I telephoned Citibank to ask why and I was informed that I had not provided a verification code required to complete either transfer. ( 6 ) While still on the telephone, Citibank then walked me through a process to obtain a verification code for the - - transaction, but to obtain the


telephone for the code. In all three cases, pressing the 1 button yielded nothing but a message to tap the 1 button. My complaint is ( a ) that while using -, there was no requirement on the website to get a verification code as part of the process, ( b ) there was no Citibank notification, either by email, telephone, or online that the transaction was being held up for lack of a verification code, ( c ) that no verification code was even sent when I tried, ( d ) my - account was not replenished, so I have been billed by that bank $30.00 for the overdraft fee and $3.00 daily ever since. Remedy : Citibank must pay the expenses incurred for failing to provide adequate information about how to make the transfer.