Fifth Third Financial Corporation Bank Account Or Service Complaint

Fifth Third Financial Corporation Bank account or service department,

Other bank product/service Account opening, closing, or management Illinois

I am - negotiating a short sale on behalf of a borrower in which - Bank is the servicer and owner of the - mortgage. They have indicated this loan has been charged off, but when I ask them for the guidelines of their short sale process I 'm told short sale approval is based on a case by case basis. - lienholder is - serviced by - -. The borrowers are entitled to relocation incentive which the - Fifth/Third will not allow. They are also asking that the borrowers make a payment prior to closing and they will then issue us a second approval letter accepting - $6000.00 towards the - lien. The - borrower has a - which will not allow him to work any longer and his health will deteriorate to ultimately cause death. We have been working on this file for months and I believe Fifth/Third could be breaking some rules. I 've contacted - and have n't gotten much help there either. I just am told there are no guidelines, they wo n't tell me how they based their decision, and I do n't know that everyone is treated fairly with that sort of attitude. Can you tell me if there are government guidelines to charged off type loans or does the servicer/investor have to provide us with those guidelines. Seems strange that it is left up to - person to determine the future of a borrower with no regard to any sort of guidelines. Guess if that person is having a bad day the borrower is screwed.