Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Other bank product/service Account opening, closing, or management California

I paid off my account in full on -/-/- and Ally Financial sent me the title to my vehicle 5 days later. On -/-/- I received an alert from my credit monitoring agency that Ally has reported they are in the process of repossessing my vehicle. I called Ally and they confirm the vehicle is paid in full and there report was sent to the credit bureau in error. While on the phone with the rep. he says he submitted a dispute with the - credit reporting agencies. Dispute confirmation # - and that it will be resolved and I should get a response within 7 business days. On -/-/- - Check checked my credit monitoring profile and discovered that Ally Financial reported on -/-/- to - ( and perhaps the other agency ) that they repossessed my vehicle on -/-/-.


Immediately after, I called Ally Financial and explained the situation to the american rep. She checked my file and discovered the dispute # - filed with the credit bureau ( s ) last week by their rep. was filed incorrectly as they did not received a confirmation. She offered to resubmit it today. I requested to speak with a manager as it is quite clear to me at this point that the employees at Ally Financial are incompetent. I was told a mgr. is not available and that one will call me back within 24 hours. First they send erroneous information to the credit bureau, then they were not efficient in disputing the information with the credit bureau. I will contact my local T.V. station ( - ) and my local newspaper and notify them of this issue including the fact that I have submitted a complaint with you the CFPB on -/-/- at - - pacific time.