TD Bank US Holding Company Credit Card Complaint

TD Bank US Holding Company Credit card department,

Rewards Maryland

I applied for and received a TD Cash Rewards - - credit card in - -. On -/-/- I received the card in the mail. The letter I received from TD Bank stated that I would earn 5 % cash rewards on eligible retail purchases ( defined as dining, grocery, gas, cable, phone and utility bill payments ) during the first - billing cycles, up to $450.00 cash back ( a copy of the letter is attached ). When I called to activate the card I was also informed that if I spent $500.00 in the first 90 days I would receive a $200.00 cash bonus and a - Galaxy Tab 2 tablet. I received my first statement on -/-/- and did not receive the 5 % cash rewards I was promised. I called TD Bank on -/-/- and spoke to Floor Supervisor - -. I was told that the card had been " coded incorrectly '' so I was only receiving 2 % cash back on " eligible purchases '' ( defined as dining, grocery, gas, cable, phone and utility bill payments made using the card ). - - told me that the account would be recoded and that I would definitely receive the 5 % cash back along with the $200.00 bonus and tablet. She said that she would call me back in 7-10 business days. I contacted TD Bank again on - and was told that - - had not received a response from corporate and that I would hear back within 5 business days. I received my second statement on -/-/- and again did not receive the correct 5 % cash back on eligible purchases. I spoke with TD Card services on - and was told that - - had still not received a response from corporate and was resending her email to them. At this point I have exhausted my patience.