Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New Jersey

I 'm not sure how much detail to give, so here goes. In -, I had -. After successful treatment, I found myself to be -. I dealt with it at first, then sought medical help. It got much worst - of -. Due to my -, I was not being paid for time out. I had - - and all. My wife and I were unable to pay our mortgage for about 3 months, at which time we applied for a loan modification from Wells Fargo Mortgage. We were told to supply all paperwork requested, which we did. The bank told us not to pay anything until after the modification so we did n't. The loan modification took a total of 9 months to get an answer, at which time we were contantly told to resend information we already sent. I kept resending it. The agent I was dealing with took a very bad approach to helping us. At the very very end of the process, that agent " disappeared '' and they gave us another agent, who is worst.


WellsFargo to explain this and they said the loan modification was cancelled and that I would have to reapply, so I did. I resent the requested documents through email and then was told not to pay anything. Then I do not hear back from our agent until the end of - when he clarified exactly what he need and I resent it again. I have left multiple emails to him with no response. I finally ended up calling the regular Wells Fargo Mortgage and they said that the loan modification was denied. I explained to them again ( and before paperwork was sent ) that I have -, had 2 months of mortgage payment which I would like to pay immediately, and also reminded them of the manner that my loan modification was handled and why I now owe 13 months. They said that a letter was sent out on - - stating that the modification was denied and a pre-foreclosure letter was sent on - -. I have communicated with my agent via email that I want to appeal this decision. Today is - -, and in todays mail I find the loan modification denial letter stating that we had withdrawn our request and that is why it was denied. I have yet to receive anything about foreclosure. They have done a horrible job handling this and now I feel as though they are going to foreclose after all the - that they put us through. Previous to that we had paid the loan every month for about 2 years. The mortgage insurance is raising our mortgage by almost - a month which makes it hard to afford. I had previously asked them for assistance with bringing down the payment which the agent brushed off and said " you 're lucky they 're not foreclosing since you did n't pay for 9 months '' which I took offense to. I have names of all agents involved and emails to back up my communication attempts. When were were initially trying to pay the 2 months that we had a little bit late in -, their website would not let me login. I made many calls and spoke to about 3 different people which all said that it was a website/technical related problem. Finally the 4th person I asked told me it was because I needed to speak to the home preservation specialist, who, as you know, never answers his phone and emails. Please help in any way that you can. I also am sending complaints to state ( NJ ) and federal agencies and possibly the FBI. - The first home preservation specialist we dealt with for 9 months of - was named - - -. The current specialist is named - -, though I wonder if he exists because he does not communicate. I think he is ignoring my requests.