Amex Prepaid card department,
American Express Gift Cards charged $60.00 in inactivity fees on a $100.00 balance card, received in 2005 and never activated. I have some repsonsibility for losing track of the card. - of the balance in fees is excessive. Amex reversed the last $ - monthly fee and reissued a card with a $40.00 balance. I 'm not satisfied. Current Amex Gift Card policy, prominently displayed on the website, is " No inactivity fees or other fees after purchase '' and " Funds do not expire '' [ 1 ]. There was even a class action [ 2 ] settlement. All action dates have passed. I did n't find out about it until after I discovered the card and reduced balance. We have - of these cards. Only - has been addressed with Amex. I respectfully request the complaint cover both. [ 1 ] - [ 2 ] -
Amex customer in Texas
Jan 07, 2016
* Source: CFPB Complaint Database
Amex response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.americanexpress.com/ |
Phone | 800-528-4800 |
Address | P.O.Box 981540 El Paso TX 79998 |
Amex | |
Amex |
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