JPMorgan Chase & Co. Money Transfers Complaint

JPMorgan Chase & Co. Money transfers department,

Domestic (US) money transfer Money was not available when promised Texas

My daughter requests her rent payment from me each month via Chase 's QuickPay application. We have been using this to transfer her money since -. For the - rent, she requested on - -, however as of today, - - the funds are still not available in her account. I verified that the funds were withdrawn from my non-Chase bank account on - -. I contacted Chase at the - phone number found online. They told me that the transaction was accepted on - - after their cut off of - Therefore the process would not start until the NE-T business day AFTER - -. Using this logic, the representative stated that - - was day -, - - was day - and today ( - - ) is only day -. I was told the process " can take up to 5 business days '' to have the funds available if from a non-Chase bank account. Then I was told that funds " could be '' available either Thursday or Friday ( - - or - - ). I was not pleased with this confusing answer as I have not had this type of " hold '' treatment


of when they will be available. I confirmed that the funds were withdrawn from my non-Chase bank account on - - and asked where they were. The representative stated whey were " in process ''. Once again the timeline is not consistent with my other transactions. Please review this matter with Chase. I want to ensure other college age customers do n't unnecessarily incur late fees ( for rent ) when Chase has chosen not to release funds that are valid and have cleared the sender 's account! I believe the monthly transfer details, Chase emails of the request and acceptance of the transfers, and screen print of my non-Chase bank account withdrawal will suffice to represent this complaint. Thank you for your consideration.