Amex Credit Card Complaint

Amex Credit card department,

Customer service / Customer relations New York

My American Express card was lost or stolen in - 2015. I reached out to AME- while traveling in europe. I spoke to a number of representatives who, despite my request for manager assistance, provided neither a manager nor a solution to the problem. These calls lasted hours due to time on hold and multiple disconnects. When I returned home, I spoke with - at Amex ( -/-/- @ - - ) who offered a $450.00 credi and -- points and an apology. Despite mulitple contacts since then, including a manager ( yesterday ) I have not recieved the compensation promised. I asked that they listen to all calls ( not the self serving transcripts and she refused. Her response " I 'm higher up than - and your not getting what you


This company has been non responsive, rude and I have devoted hours to getting this settled. I have eliminated - AME- cards, reuced utilization and tried to find someone, anyone, at AME- who cares. That person does not exist. They refuse to put managers on the phone, force log hold times, multiple disconnects. Requests for manager call backs are ignored. Appararnatly poor customer service, lack of ethics is institutionalized there. Thank you - - - --