Union Bank Bank Account Or Service Complaint

Union Bank Bank account or service department,

Other bank product/service Making/receiving payments, sending money California

On -/-/15 I started an International Wire Transfer to - at a Union Bank branch located at - - -, - -, CA -. Since the transfer was going to be sent to - US Dollars were converted to - - After 72 hours that transfer was started I went back to the branch and I was told that the Wire transfer was not completed because of incorrect beneficiary information. I was told that if I decided to cancel the Wire Transfer I would be receiving less money because of the difference in exchange rate. I was never told that if I did not decided to cancel the wire transfer I would have gotten all of my money back into my account. Because the currency was changed back from - - to US Dollars, by cancelling the wire transfer I ended losing $930.00 US Dollars