JPMorgan Chase & Co. Credit card department,
I have a credit card with Chase bank for - - - -. Online billpay was setup with - - -, and the option to not send paper bills is enabled through that interchange. Chase for a period of 2 months did not send electronic bills, sending account into collections. The Electronic Data interchange ( EDI ) between - - - and Chase is setup in a Push method - Chase has to send them bills. So all Chase needs to do in order to collect late fees and interest is not send bills, which they did in this case. I paid the balance and closed the account. Today I received an electronic bill for another fee related to this issue, and I received it via - - -. So, this issue was entirely manufactured, and I can trust it has affected other electronic banking users.
JPMorgan Chase & Co. customer in California
Jan 04, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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