Capital One Credit Card Complaint

Capital One Credit card department,

APR or interest rate California

I currently have a credit card account with Capital One, and the have increased my APR to a whopping -!! This practice is another example of a finance company running amock with corporate greed and consumer fraud. Capital One claims they offer competitive rates. Not so, because - only charges me an APR rate of only 9.99 %! Hence, the are guilty of false advertising and other unethical business practices. Recently, I filled out an extremely negative customer survey report. -, from Marketing and Research, called me while I was taking my car to a body shop for a damaged car estimate. She hounded me for my personal feedback. Should this be considered a reasonable business practice? I think not. Therefore this constitutes both an invasion of privacy and harassment! -, from customer service, did not have my consent to call me and challenge my right to free speech. Finally, Capital One must also be held accountable for poor business practices, customer service incompetence, and the scheme of assigning false identities to their customer service reps in the -. On every occasion whenever they have answered my customer service calls, they have referred to themselves as either -, -, or -. I believe this criterion represents identity theft, which falls within the guidelines of consumer fraud. Also, whenever I have requested that each of my calls be transferred to someone in the United States, the outsourced representative has either hung up on me or has simply dispatched my call to an automated dumping ground, which usually results in my call being terminated. Can one of their corporate executives please justify this practice?