Fifth Third Bank Bank Account Or Service Complaint

Fifth Third Bank Bank account or service department,

Checking account Problems caused by my funds being low Illinois

On - -, 2015 I viewed my online checking account through 5/3rd banking and I realized I was in an overdrawn state of $ -in my checking account. I was charged recurring for 3 days on - -, and - without notification that my account was in a negative state. Upon paying the balance I called the customer service at - and spoke to both a - and his manager - and I complained that I was not notified via email or even by phone that I was in a negative state. I did however receive a letter on the - of - stating that my account was overdrawn. I told both gentleman that it was unprofessional and uncourteous of the bank to not notify me sooner about this problem. - the manager said that the bank does NOT notify by email or phone and that they only notify by only by letter. My concerns are that if this is the case why did a letter not come any sooner and why did it take 7 days for me to be notify. I am also concern that since it was a holiday weekend had I not been home for the holidays I would not have known about this problem until afterward and could have potentially been hit with more overdraw fees. Upon opening the account I had asked the bank to not process anything if there were not sufficient funds in my account. I suspect that 5/3rd computers are program to send letters after generating more than - overdraw fees recurring thus putting the consumer in financial risk.