TD Bank US Holding Company Bank Account Or Service Complaint

Checking account Deposits and withdrawals

TD Bank US Holding Company Bank account or service department,

Checking account Deposits and withdrawals Maryland

I open an account with TD bank, I deposit $25.00 to open it. Later I deposit a cashier check that my partner and I wrote off another account from our business to a company we decided not to do business with but had already written the cashier check for. We only made an inquiry with this firm, but my partner mistakenly made the cashier check to the firm, but we do not owe them. Now TD Bank has been holding my funds since - in the amount of $7000.00. I reach out to them numerous time and they kept running me around. Finally on - they told me that a gentleman in the security department Name - - was handling the case. I called this gentleman and never got a response until -/-/- when - of TD Bank staff


deposit the money because it is not in my name. I told the cashier check came from my other business account and has my business name on it as who wrote the check and they 've received the funds and no one has made any claims that it was stolen so the funds is good. They told me to bring the receipt of the transaction and I did with a letter from my partner, I did and than they said no they can use it. So I ask them to send the funds back to were they got it from and they refuse. They told I either have to go to the firm that I never did business and mistaken wrote the cashier check for to give me a endorsement release which do not make no sense because I called the company and they said they do not have anything to do with it because we do not owe them and our business relationship was just an inquiry made by us to them. No business was conducted with this company called - - ... .. I even called - - and - of the manager along with me called back to speak with the assistant branch manager at TD Bank that I previously spoke with name - at the Gallery Place - location on - -. But, he just left me and the - Insurance Company manager on hold and never came to the phone until we hang up. The other solution was I had to wait for the TD Bank contractor to get back in the office from vacation. I ask when the person who put the restriction on my check on -/-/- will come back from vacation and they said in - -. And nothing will be done until he gets back and make a decision, but mean while they have my money. I ask them again to send the funds back to the bank the cashier check was written and they still refuse and told later that I had an account with them in - that resulted into some issue. I made it clear to them that, that was not me and if they allowed someone to open an account in my name fraudulently i will take legal action against them. They responded after that they can not do anything to help me now and I have to wait for the gentleman name - - before anything can be done. I 'm, not sure what they are trying to do, but I want all of my money back and I have attach some documents, but also I am waiting for a letter from - Insurance stating that I do not owe them and have only made inquiry with them. I can give you that letter once I get it if you can contact me. My company name is - - - -.

TD Bank US Holding Company customer in Maryland
Dec 30, 2015

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with monetary relief

Consumer disputes how TD Bank US Holding Company handled their complaint

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