Fifth Third Bank Credit Card Complaint

Fifth Third Bank Credit card department,

Pennsylvania

For my - payment on my credit card from Fifth Third Bank, I made an online payment via direct transfer from my bank account on -. No record of this payment was generated, either on their online service, -, or via E-mail. On - I was charged interest on the balance of my account. In response I made a second payment, and no record was generated. However - payments were then processed, overdrawing my bank account. I contacted customer support on - once the error was realized. My request was for the initial payment, in the amount of $1000.00 to be refunded to me. I was told that the only option for refund was via check, which would take 2-4 business weeks to arrive by mail. I agreed to this. After three weeks, I contacted customer service again to ask for the status of my refund, and was told that the check had been mailed, but due to the holidays may take longer than normal to arrive. I was advised to call back if I had


The check did not arrive, and when I called back I was informed that it in fact had not been sent. I requested at that time that rather than mail a check, that the funds simply be re-applied to the balance of my credit card. The representative with whom I was speaking said that she would forward my request to the escalation team managing my account and have her supervisor call me when available. I did not receive a call. Two weeks later, the funds had not been returned to my account, and I called again. The representative with whom I spoke on that day indicated that there was no record that I had asked for the refund to be re-applied to my account rather than mailed, and the escalation team was still working on mailing the check. I again requested electronic application of the funds to my credit card. I was told that the escalation team would call me back, and they did not. On follow up later the same week, -, the representative with whom I spoke informed me that monetary funds could not be deposited in my account until the - billing cycle, and that the escalation team would call me the same day, but were unavailable at that time. I did not receive a call. I have tried again to contact the escalation team or a supervisor today, but was informed that they are too busy to speak with me. At this time, I consider Fifth Third Bank to have stolen $1000.00 from me. I have been lied to repeated regarding potential options for resolution of the theft, and regarding follow up attempts on the part of representatives from their company. I have no faith that I will see this money again.