TD Bank US Holding Company Credit Card Complaint

TD Bank US Holding Company Credit card department,

Payoff process South Carolina

ON - - I went into a local branch to make a payment so it would be credited quicker.I was advised by the banker that the best way to get this done would be to make a payment through the internet on their website as I have always done. Nothing has changed and I used the same bank I always do. I was advised when calling customer service it could take up to - hours and in addition this was part of their disclosures. I had to make this payment quickly but thinking this would be good on Friday the - at latest I was fine with this. I have a contract with - - as we own a franchise that requires payment be made promptly. If not they have the right to take our franchise away. At the very least it would be a professional embarrassment. - - - the check was cleared and the money removed from the bank I do business with. - - - - to have this charged and was denied. I quickly checked my balance which showed a hold on the account even though the money was taken from my account. I called customer


and needed an immediate remedy to this issue. I spoke to a - at - and was told she is the customer service manager. I faxed her proof at - PM of the check clearing my account, and proof that I had more than sufficient cash flow and balances to take care of any issues. It was only a $1000.00, but I needed the availability. I was also told by TD Bank that if I had a bank account with them they could lift this hold. THIS IS LIKE BLACKMAIL IN THAT THEY WOULD ALLOW IF IT WERE THEIR BANK AND UNILATERALLY DISALLOW A VALID CLEARED CHECK NOT TO BE CREDITED. i WOULD THINK THIS IS A - BANK VIOLATION YET THEY HIDE BEHIND THE FACT THAT THE - GIVES THEM THE RIGHT TO HOLD MY MONEY UP TO EIGHT BUSINESS DAYS. The customer service manager - assured me she had the authority to have this cleared earlier once she verified the funds were clear. SHE never did as on the - I was again informed that it shows on their records that it was credited yet nowhere no how was the merchant - - Corporate able to get this through. My money was taken, cleared and never credited. If they do this to all their clients or have the ability it could amount to millions of dollars which they use, it could result in bullying the public or compelling them to open up bank accounts with TD Bank, worse such as myself it will cause tremendous embarrassment, loss of a business relationship or horrible consequences such as I have been placed into as a result of their unethical procedures. I have kept detailed logs as to who I have talked with. I attempted to have this escalated and all I have been told after calling back and speaking to another - was that no one else was available and it is BEING ADDRESSED. This is improper and to be quite honest I was told the hold was until the - -. Now I am being told that the manager - had to leave on a family manager that Tierra ( number - - the alternate manager could do nothing further and that - did everything she should. I did not receive a courtesy call and I was the one who had to reach out. I asked if there was anything I did wrong or could do differently and was told that TD Bank at anytime BY RANDOM CHOICE could restrict credit from a payment ( even if it cleared ) and there was no way to prevent this. I have been given wrongful advice by customer service, branches, management and personnel. I would immediately close my business with them but by eliminating available credit it will damage my credit scores and further damage me.