Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New York

ASC, the servicer arm of wells fargo, denied a loan modification without notice. Moreover, its reasoning - that we did not comply with a fall - requests for documents - is incorrect. We provided responses to their most recent request in a timely fashion on - -, -. ASC never advised us that the response was inadequate even though it acknowledged receiving the documents. However, when we spoke with ASC in early - - to follow up on - - submissions, ASC said the application was denied because we did not respond. More specifically, in our - - submission we answered the request for a lease from the tenants as follows. We provided an explanation that our client 's tenants do not have a lease. Further, we reported that the borrower/homeowner did not want to ask the tenants to sign - because she is fearful they may ask why and she does not want them to know she is in foreclosure and perhaps trigger non-payment of rent by the tenants. ) Moreover, the borrower/homeowner provided bank statement showing the deposit of the rent as well as a schedule - on her - tax returns showing the rental income. The later is an appropriate way to document rental income under the HAMP Guidelines. Finally, ASC asked for a profit and loss involving a contributor who lives in the household. We pointed out in our - - submission that the contributor is a - earner with no outside business or earnings. As stated, we never got a denial letter form ASC.