Capital One Credit Card Complaint

Capital One Credit card department,

Late fee Illinois

I have a Capitol One - - that I pay every month with on line bill pay. I do not get statements from them either paper or email. If I want to see my statement I have to go on line and look for them. This is a big part of the problem. I pay them $75.00 a month every month to clear my balance which was about $2000.00. I have this set up in my bank 's bill pay to automatically arrive on time every month. In - of - I made a payment of $35.00 instead of my usual $75.00. Unfortunately the minimum due was $39.00 which I did not have a statement to see. Since I paid $4.00 under the minimum due I got a $35.00 late fee added to my account. The next month I went back to paying my $75.00 a month not knowing I was getting a late fee and added interest EVERY MONTH for the last 18 months because they never sent me a letter or called me about my account. I just happened to go online in - of


more than the minimum due had gotten me nowhere because of a $4.00 typo when I paid my bill in - of -. I have never even missed a payment on this card! I called Capitol One and the representative gave me credit for $210.00 - 6 months of late fees ) and $94.00 in interest payments. While I appreciate the gesture it is not enough. I wrote a letter to - - at Capitol One and received form letters talking about late fees and interest and saying that I would not be getting any more money back. I called Customer Service again and was told that - - has the final word and nothing more can be done. I have been charged $590.00 in late fees not to mention all the interest that I should not have been charged. All because of a $4.00 Typo! And they never sent me a letter or bill, OR called to let me know there was a problem with my account. This is just wrong! Please do what you can to help me correct this injustice!