Ally Financial Inc. Mortgage Complaint

Ally Financial Inc. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

For financial reasons I need a copy of a loan document from 2008. The mortgage was with GMAC, now known as Ally Bank and Ally Financial. Ally 's - customer services lines provide no help. They have no record of my loan number or even my SS #. I have been given - other numbers to call. - are " not in service '' the other rings and a recorded message answers ( without identification of the company ) and asks callers to leave their ss # on the recording. The Ally website has no phone number for the corporate office and the customer service reps do n't either. When I called the - department, that number also asks the caller to leave a message and once again the recording does n't identify the company. How can a financial company, let alone a public company, be permitted to remove its managers and executives from contact. I am going to lose a contract on a house because I can not get a copy of an old loan document.