Fifth Third Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Fifth Third Bank Bank account or service department,

Checking account Problems caused by my funds being low Ohio

Description of the complaint I had several transactions process overnight same time as my payroll deposited. - transaction was a - withdrawl it was - transaction that was split into - total debits as each item shipped. This resulted in a total of $180.00 in fees for $140.00 worth of purchases. My account was never in the negative that I saw as it all posted at the same time when I looked at my account in the morning this occured everything seemed fine. Later that morning $180.00 in fees were pending. I called and spoke with - who told me my direct deposit should negate the fees and cause them to fall from a pending state and no one could help me until they posted and that the manager would do everything to help me tomorrow. Called next day was told - the manager would call me back in 15 minutes 3 hours later no call back i called him. he finally returned my call and said that they will only waive $74.00 a year. I explained that - of the charged were of the result of - transaction offered to provide proof. he said it was out of his hands he didnt have authority he would have district manager call me. the next day - called and said he was acting as rep. of the bank the district manager would not be calling me and they would not be waiving any fees. 1. How can they charge me $37.00 4 times on - transaction, and refuse to even look at the documenttaion. 2. If a direct deposit and charges both post at midnight the account was never in the negative state. 3.Is there no limit as to what they can charge and under what circumstance? 3. additionaly while I am adressing issues they have been randonly charging me - per account per month on what is suppossed to be free military accounts and i have called several times they waive and " fix '' it then randomly again I am charged these fees.

Fifth Third Bank customer in Ohio
Dec 17, 2015

* Source: CFPB Complaint Database

Fifth Third Bank response to complaint:
Closed with explanation

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