Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Billing disputes New York

We 've had a Synchrony - account for three years. In - of 2014 we moved to - and had to change our bank from a local credit union to - Bank. We changed our payment info online with the credit card company and the payments were withdrawing from our - bank every month for the next year with no problems. In - of this year, we got a letter saying that our - payment had been returned because of insufficient funds at our bank, we were now delinquent in our payments to Synchrony and they had cancelled our account. According to our - bank statements, we had over $6000.00 in our bank account, and according to Synchrony, a roughly $100.00 payment was being rejected. Bear in mind, there was no returned or rejected items showing on our checking account. We went into the Synchrony account to make sure nothing had happened to the auto-payment, and it was fine. This month, they have done it again. On the phone, they said that they started to charge our old credit union account from over a year ago, despite the fact that it was deleted from their system when we moved, updated to the new bank and charged automatically each month since then ( with the exception of the past two inexplicable months ). This is hurting our credit, no one is willing to help and reverse what they have done. We do n't know why, after a year of auto-payments, the credit card company suddenly changed the auto-pay to a bank account that 's been closed for over a year.