Amex Prepaid card department,
General purpose card Unauthorized transactions/trans. issues Georgia
On Sunday - -, 2015 @ - I went to an ATM Machine at an - - bank in -, Georgia - to withdraw $500.00. The ATM did not dispense the cash! However the funds were taken off my card. I have been trying to get the funds back for a week now, but to no avail. I have tried with the bank and with American Express Serve prepaid card company! They keep telling me that there needs to be an investigation! A woman from the - - bank 's Risk Management department in California by the name of - - called American Express Serve Company and told them about the ATM machine not working and they still will not give me my money! This is very disgusting to say the least!
Amex customer in Georgia
Dec 12, 2015
* Source: CFPB Complaint Database
Amex response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | https://www.americanexpress.com/ |
| Phone | 800-528-4800 |
| Address | P.O.Box 981540 El Paso TX 79998 |
| Amex | |
| Amex |
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