JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Billing disputes Massachusetts

This letter is to complain Chase freedom credit card. My account number - Name on the card : - -. Chase freedom provided me - INTEREST on purchases which expire on -/-/2015. I paid my balance in FULL $8500.00 on -/-/2015.


I called Chase customer service - - - to resolve this interest charge middle - after I received the billing letter. Eventually I was transferred to a supervisor. Let me list our conversation briefly as follows : me : My record showed I called you and was told there will be no interest if I pay off before -/-/2015 supervisor : No, it expired in -. me : I DID call you and was told there will be no interest if I pay off before -/-/2015. Can you tell me when did I call you? supervisor : Yes, you called sometimes in -. me : Yes, I called and was told there will be no interest if I pay off before -/-/2015. supervisor : Why did you call us to confirm the expiration date? You should go find the paper and check the terms? me : I called just want to confirm the expiration date. I think it is part of credit card service. Can you waive this interest charge? supervisor : No, it is final. me : Can I talk to higher level person about it? supervisor : No. what can I do for you next? me : Please cancel this credit card for me. supervisor : OK, I will process your cancellation. Next, let 's talk about my records. My records showed that I called both Chase and - - on - - same day, same hour, and the same purpose. I called to confirm the expiration dates respectively. I called - - ( -, my account ending in - ). My calling date and purpose was confirmed. Please find attached picture of my phone system which showed I called chase - - - - -, 2015. Please find other supportive documents with this letter as well, such as bank account record, etc. Thank you for your attention! - -