Ocwen Mortgage Complaint

Ocwen Mortgage department,

Other mortgage Loan servicing, payments, escrow account North Carolina

I entered into a SAM with Ocwen in - -. In early - I received a - stating that Ocwen had cancelled the SAM Waiver amount of my loan. On - -, - I had a call with my Customer Relationship Manager from Ocwen, which is noted in my file. I asked her - - - times to confirm that the - was correct, and that the only principal that I am responsible to payoff is the interest bearing portion of principal of my loan. She confirmed this each time I asked her. So, based on this I borrowed funds and took our personal funds to fix up our home so that we could sell it for as much as possible. The house went on the market in -, -. By the end of - we had a buyer. We went to close on the sale of our home at the Title company where the seller and his broker, my broker and the title company personnel moved forward to execute the closing. We had requested a payoff from Ocwen on the - of -. On the - of - at the Closing, we finally received the payoff quote from Ocwen.


of departments - -, Escalation, Payoff, and Research until the - of -. Their research department came back and stated that we were 3 days late on a payment in early - and that this nullified the cancellation of the SAM principal. Out of - payments made to Ocwen from the start of this SAM, there was - payment made per month. The payment that they claim was 3 days late was mailed to them on the - of -, -. It did not get processed by Ocwen until the - of -, - - 36 days after it had been mailed to them. I was never notified that my SAM was cancelled. I was never given a new payment reflecting that the SAM was cancelled. My - never advised me that the SAM was cancelled. I have had to further reduce the price on my home with the - buyer that we have been able to secure in order to keep him interested. My date that he walks away is - -, -. We reviewed the CFPB suit filed in late - against Ocwen and noticed immediately that the number one item that they were found guilty of was the POOR performance of their payment processing and all of the additional fees that this enabled them to collect. In our case it is over $200000.00 for a 3 day delay. We are extremely underwater in this transaction and will probably be forced into a foreclosure basis if Ocwen is allowed to add the SAM waived principal back into the payoff. We have serious financial damages that have occurred and are continuing to occur because of our failure to close the sale of this home. Ocwen 's slogan of " Helping Homeowners Is What We Do '' is wrong! They do their Best to frustrate the homeowner in the hope that they will just go away and drop any further questioning on their behalf. I am confident that Ocwen took full tax advantage of the Cancellation of Debt in - that they reported to me on the -. There are probably other benefits that they have received by doing this also. Ocwen has Gained and We have been damaged severly by their actions to date, and stand to be further damaged financially if we have to let our home go into foreclosure. - actions are NOT right and WE NEED YOUR HELP to help us with this mess! The - suit against Ocwen clearly stated that they were Not to do this kind of action any longer, but they continue to be the Winner and the Consumer Continues to be the Damaged Loser when dealing with them. PLEASE HELP!!