Capital One Credit Card Complaint

APR or interest rate

Capital One Credit card department,

APR or interest rate Nevada

I 've had - accounts with capital one since roughly -. I had - of the same product for a long time. Yesterday, - - - I was chatting with a representative where I was informed I qualified to be upgraded to a venture card where I get - miles for every dollar spent. I thought this was great and decided to close my other - accounts and transfer the credit lines to my new venture card. Well it turns out that that the venture card is a subprime card where I only get - miles for every dollar spent and my interest rate is 24.99 % variable. They gave me an offer for 7 months to lower rate to 20 % variable. Prior to combining the accounts I had - - - accounts and - of them had a 14.99 % rate variable however, since it was the lowest rate out of the - they charged me a $79.00 dollar annual fee which they refused to waive. Now I closed that account and moved the credit line due to missinformation and I was clearly missled here. I have a - card with a super high interest rate, poor rewards and I no longer have the card with the 14.99 % interest rate. If I would have known the venture card does not earn - miles for every dollar I would not have closed the other accounts and moved the lines over. I feel missled as a consumer specially since they were charging me an annual on - card and not charging it on the other - cards even though they were the exact same product. If you do it in - card you should do it to all the same products and in my case they were the exact same cards. They just did not want to waive the annual fee because my interest was 14.99 %. I am extremely upset.

Capital One customer in Nevada
Dec 09, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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