Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

In previous correspondence with the Wells Fargo Executive Resolution Specialist Customer Care and Recovery Group, it was my hope to update and resolve the outstanding funds ( which were paid and applied ), seems to be in influx while the Executive Department decide whom authorized ( - ) unauthorized escrow analysis. Everyday since my first contact with cfpb, I have diligently attempted to contact - - ( - ) - x - and - - ( - ) - x -, whom are my direct contact personnel. Today I called and spoke with - - @ - and also - - - @ - ( located in the California offices . With - - I requested that she attempt to locate both - - and - - and to leave them both an email. When contacting the California offices and speaking to - # -, I briefly went over my account and the funds not applied. This letter arrived today, yet the letter is dated - -, 2015. In the letter it states that my account is delinquent and in default, despite Wells Fargo receiving $820.00, $490.00 and $1100.00, all applied and received at the Wells Fargo Bank ( - - ). I myself personally deposited these funds and posses receipts. Additionally I inquired if my account was updated and if the California offices were in direct contact with the Executive Offices. It is appalling to deposit funds only for Wells Fargo to then send constant letters saying my loan is in default and that they need extra time to research funds that were deposited. It seems both agencies do not communicate with one another, thereby sending out threatening letters of default.