Encore Capital Group Debt Collection Complaint

Disclosure verification of debt not given enough info to verify debt

Encore Capital Group Debt collection department,

I do not know Disclosure verification of debt Not given enough info to verify debt Florida

A letter was sent to Midland Credit Management in - 2014, asking for validation of a debt, however they never validated the debt but what they did send me back was an offer for a settlement amount dated - 2014. I continued to send them letters stating they have n't validated the debt with no response however they continue to report the account on my credit report. As recent as today, I have spoken with the following representatives - -, I was transferred to - - - # - in the Consumer Support Services Department not before he told me that there is a limited amount of time that I can dispute the account. I advised him that this is not correct. I requested to speak with someone in management where I was transferred to - -, Employee # -, who stated he was in the escalation department. I advised him of my concerns which he was in no position to assist. I asked him to speak with someone in the United States as all previous people I spoke with were in -. I was transferred to - -, employee # - who after I explained to him the issues and violations he stated I could only request validation 30 days after receiving their initial letter. I advised him that this not the case and against the law as a consumer can request validation at any point. He stated that a supervisor that - - was not available. I disconnected the call.

Encore Capital Group customer in Florida
Dec 07, 2015

* Source: CFPB Complaint Database

Encore Capital Group response to complaint:
Closed with explanation

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Contact Encore Capital Group

https://www.encorecapital.com/
(877) 445-4581
[email protected]
P.O. Box 939069
San Diego CA 92193
Encore Capital Group
Encore Capital Group

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