Synchrony Bank Bank Account Or Service Complaint

Savings account Deposits and withdrawals

Synchrony Bank Bank account or service department,

Savings account Deposits and withdrawals Florida

On approx - - I opened a svg acct with Synchrony Bank online. I added - - - Bank to my Synchrony acct so I could transfer money. Synchrony verified - acct by submitting - small deposits on - -. The day after I then transferred money from - to Synchrony to fund the acct. On - - I set-up another transfer from - to Synchrony but on the - I noticed it had not gone through so I called Synchrony. I asked why the additional transfer I had requested the week before had not gone through. I was advised that my acct had been locked because they were not able to verify the - acct I had requested the transfer. Keep in mind this is the acct that funded the Synchrony acct. after they submitted - deposits to verify the acct. After calling them almost everyday for 2 weeks and speaking to various supervisors they finally transferred my money back to - on - -. This was by far the worst experience I have had with a financial institution and I want you to know that they should not be allowed to manage anyone 's money. I felt like I was being held hostage because of their incompetence. Imagine ... Synchrony could n't verify an acct that funded the svg acct I had opened with them. This is my complaint.

Synchrony Bank customer in Florida
Dec 07, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

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