Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Florida

Dear Sir or MadamI am in constant amazement of your companies business practices. Attached please find a loan of a property I purchased in -/-/-. The property address is - - - - NC -. It is a - bedroom condo that I purchased for $110000.00 as an investment property through Wachovia. I have called Wells Fargo many times to this day to have this property loan NOT listed as my primary residence - - - - Florida -. Many times when I call Wells Fargo they tell me there are too many numbers in my loan - maturity date -/-/- and it is not a Wells Fargo loan. They also list the loan as a Mortgage Equity Loan Statement! I then explain it is an old Wachovia loan and then they go oh! But do n't you think after - you would have consolidated the loans and had proper Wells Fargo loan numbers attached to the old Wachovia loan numbers. - things I need I was dealing with - - - in your loan dept and I asked him for -, - and - rates on my existing payoff of $74000.00 and that they need to remove my Primary Residence off this loan and then that is when the fun starts. I then email him all of my information and he will not answer emails or phone calls. No one form Wells Fargo will call me back, answer emails or return any messages. Could someone please get back to me it should be an automatic refi, I have never missed a payment and I want to get my primary address cleared up and the North Carolina address for the property cleared up. I do not know whom to talk to as I have sat on hold for hours at a time and have been bounced around from department to department with no resolution. It should be an auto refi and go forward.