PNC Bank Credit Card Complaint

PNC Bank Credit card department,

APR or interest rate Georgia

I was offered the PNC Cashbuilder card in a local branch with 0 % interest for 12 months. It was discussed that it so-uld be a good tool to aid me in paying for my upcoming move. I signed up for the card and carried a balance each month. Each month I was not charged interest as expected. Until last month, where I was charged $20.00 in interest. I contacted PNC and the placed my issue through their escalations department. They ( - ) requested that I show them the paperwork I have. Upon looking at the summary I discovered that it appeared I had been deceived and that the 0 % interest applied only to balance transfers. I explained the issue and my dissatisfaction with being tricked after 8 years of being a customer. - clearly had no concern, and told me there was nothing to be done. I asked if I could close the card, and she obliged and let me know if an $18.00 credit that would remain and be mailed to me as a check. This credit was NOT a reimbursement of the interest charge, she told me they would not credit the wrongful interest charge. I requested the account closed. Immediately after returning home from work that day I dug deeper into my statements and discovered the lack of prior interest charges despite carrying a balance which suggests that it was a no interest card. I also discovered that I had not been credited the $120.00 in rewards that I had submitted weeks prior to this event. I immediately called - back and left a message asking her to call me. After not hearing from her that day I emailed her the following day along with - more voicemails on her direct line. It seems I am being taken once again.