Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Other mortgage Loan modification,collection,foreclosure New Jersey

I am lodging a complaint against Wells Fargo. I have tried to modify my loan with them for about three years. I never get follow up I 'm always playing phone tag and they are not helpful at all. This past Sumer they offered a workshop in - NJ, At that time I met with an under writer and they told me they where going to get me into a better mortgage with a traditional loan and a lower interest rate. I was so excited and felt they where really going to help. My trial period began in - but the payment went from - to -. I was shocked. They told me it was to get me caught up. A new payment amount will be lower when the trail period ends. To my shock, the new payment only when down -Dollars??? Now when trying to get answers there was little information they could offer.


This was on -/-/15 that I received my new modification and also on - I called them. Later that evening a received a call from a customer service rep. concerned about the conversation I had earlier that day. He told me he would get back to me within 5 business days. That never happened!! My paper work from the modification stated that they needthe modification signed and returned within - business days or it could go null and void. On - I left - messages - with - - my specialist and with - - - from customer service. I never heard back. Knowing I had a dead line -/-/15. I sighed the modification and mailed it off. Today, -/-/15 I receive a phone call from -. He started the conversation off my saying he had information regarding my loan. I though maybe he worked out a lower interest rate with the underwriter but during the phone call hestopped himself, as if he was reading something, and stated he JUST noticed I returned themodification paperwork and by signing and returning it that must mean I agree to the terms. I explained to him I had a deadline and was afraid that the modification would be voided. I stated I 'm not happy with my new terms. He got real squarely!!! I have been miss lead and miss treated be this bank. They think they helped me myreducing my interest rate from a - to a - rate. Really, that 's all they could do. I think they are really playing games. A friend told me about CFPB and said it was established to help consumers when they feel trapped and no where else to turn. I am going to hopefully be in this house for a long time and would like to pay a more reasonable payment. Being on permanent - hinders our financial situation. I came down with - and our medical bills are through the roof. Along with raising - young children in this difficult financial time, we could use all the help we can.