PNC Bank Credit Card Complaint

PNC Bank Credit card department,

Credit card protection / Debt protection North Carolina

On Thursday, - - at approximately -, I attempted to purchase a laptop computer as a - gift for my husband through -. The original price of the computer was $790.00, however the doorbuster deal was $540.00. I submitted my credit card information, twice, within 3 minutes and - times were declined. Assuming this was an issue with - ( due to traffic volume ), the option to pay through - was also available. I submitted my credit information through - and it was accepted. I received an email ( attached ) stating the payment was accepted and - would contact me soon to confirm processing. Within 1-2 hours, I received an automated call from PNC for loss prevention, checking on the charges. The first - charges were noted as " declined, '' which I accepted ( because they were ) and the third charge, through -, was noted as " approved, '' which I also


On Monday, - -, I attempted to contact - - regarding the order, with no luck. Wednesday, - -, I chose to further the investigating. - Customer Service confirmed that PNC DECLINED the purchase on Thursday, - -, therefore my order was never processed and I would not be receiving the discounted computer. After speaking with multiple PNC Customer Service Reps on Wednesday, - - ( - of them basic reps, - of them Retail Escalation, - of them a manager and still waiting on a return call from the direct supervisor of the manager ), the conclusion ( and these words came directly from the manager ) was that " After you approved the payment through the automated system on -, it was your responsibility to go back in and submit the payment, AGAIN. " When has this ever happened?? I have never experienced a situation with a credit card that the purchase needed to be submitted AGAIN after an automated system. I told the Retail Escalation Manager that they prevented me from making a purchase on a sale item and I have now lost out on a savings of $250.00. What would be the point for me to keep a credit card with their company if I could n't use it on large purchases ( OF ONLY $500.00 )? I am requesting compensation from PNC Bank, in the amount in which I have lost out on the deal ( $250.00 ). Someone on their end completely messed up and they are refusing to take responsibility for their actions. An apology is not enough. I am a very loyal customer, have been with PNC for almost 10 years now, always pay off the credit card and although I so much appreciate the prevention of fraudulent activity, it has completely screwed me. They neglected to inform me that the last transaction through - was never submitted and to me, this is completely unacceptable.