Capital One Mortgage Complaint

Capital One Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker New York

I had applied for refinancing my apartment loan with Capital One Bank. After I went through the entire process, provided all documentation ( tax return of 2 years, COOP share certificate, 8 years Government Civil Service employee and salary proof ) requested by them, paid the fees $250.00 for appraisal, $200.00 for their COOP board evaluation, after a month and a half with back and forward, they sent me an email indicating that I had been denied because the COOP insurance does not cover three months of maintenance which is required by -, and no bank would refinance it. They indicate that if the COOP would pay a little more of insurance, than they would approve.


I went to my COOP board and they indicated that they never heard anything like this before. They indicated that many people already had refinanced recently at our COOP with no problems. I do not think this is right and apparently there is nothing that I can do about it. I had spent my money ( no refund ), my time, my truth with the best intentions of making my American dream to become true in 15 years, instead of 30 and in one line of an E-mail, it had been taken from me with no reasonable explanation