Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money Texas

I have been told several times by Citibank that I am a preferred client. I tried many, many times to determine why I could not pay the IRS with my Citibank online BillPay account. I finally received a letter from Citibank stating this service is no longer available for the IRS, as we have encountered servicing issues with them. '' I had to make - separate inquiries to Citibank in order to finally learn that Citibank does not pay the IRS with their online BillPay services. I complained to Citibank and asked - ( - ) very SPECIFIC questions, as follows : Why did n't Citibank give me this information in the first place? Why did I have to drag ( - TIMES!! ) this information out of them? Can Citibank be any more UNCLEAR in communicating with their preferred clients? Does Citibank really believe this is acceptable customer service? I even stated my expectations in my complaint, as follows : I expect Citibank to respond to this complaint with answers to the above ( - ) questions. I received a Citibank letter, dated - - 2015, which is attached. CITIBANK, OF COURSE, DID NOT ANSWER MY - QUESTIONS! THE LETTER WAS JUST ANOTHER E-AMPLE OF POOR COMMUNICATIONS FROM CITIBANK!