USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing disputes New York

After dealing with USAA and being told that they would not update my credit because a payment had not been made I got the answer I was looking for. USAA acknowledged they were wrong and sent a letter to the credit reporting agencies on -/-/- that they need to correct what was reported. USAA claims they removed the late fees attached onto the account. I asked that they credit the payment that should have been made in -/-/- of $80.00 and for the -/-/- payment of -. They are refusing to give credit of the $80.00 or $44.00 as they are claiming they did not get a payment from me, even though I authorized both payments to come out and their representative did not set up the payments. They acknowledged to me in a letter -/-/- that I did have a payment set up to come out - which led me to believe I in fact had the first payment go through. No one at USAA can tell me why I was never called after my first payment did n't go through as the account was behind before the payment was set up with - from their member debt solutions team. I then received a letter on -/-/- stating that I was behind and needed to make a payment. When asked why I was never notified they could not respond. When asked why they could n't credit the account they said because they never got the payment ... even though there is a letter stating otherwise and that payments were set up. I told usaa and offered to pay the balance in full if they credited the - and the - to my account and that that remaining balance could be and would be paid off in full. This company is turning away my money and still holding my credit hostage.