Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Washington

I am writing to file a complaint against Bank of America Credit card for refusing to reverse the charges I incurred for purchase of a defective item I made on - for the amount of $320.00 from an E-bay seller penandbeyound '' ( see attachment page - ). The purchase was made towards - - - - fountain pens. I had originally complained to BofA after sending back - item ( $210.00 ) as it was DEFECTIVE ( the inner mechanism does not work ) not broken '' as the seller claims, and wanted the seller to refund me the $210.00 only. This - item was sent back by - USPS certified mail - - - - - dt - - ( see attachment pages - ). While BofA was investigating, - decided the case in my favor and sent me an e-mail requesting me to send back both the items I purchased from penandbeyond '' ( see attachment page - ). I returned the remaining - item as I had already returned the first item and I send this second item back by - USPS certified mail - - - - - -. -. - ( see attachment page - ). BofA originally sent me a form letter to fill out and send it back with the information ( see attachment pages - ) which I did on -. Unfortunately, BofA has not yet contacted me nor has it reversed the charge of $320.00. I have attached copies of all the documents that I sent BofA for your perusal. Please help me get back my money for the - fountain pens I bought and subsequently returned. Thank you.