Barclays Credit Card Complaint

Barclays Credit card department,

Customer service / Customer relations California

Our lender is requesting an updated barclays statement with account number and balance ( not an uncommon request ). I called on - and was told that their systems are down and it would take up to - hours to complete. - hours later the request was not completed. I called again on - and they said they would email it by -. They did n't. I called at - on the very same day and they said it would happen by -. It did n't. I called again at - and they told me that the person I spoke to on Tuesday did n't create a case number. This is unacceptable as our financial future hangs in the balance. How is is that every other major credit card company was able to comply with a very common request within minutes, but barclay 's was unable to. This does n't seem fair or right that I will incur financial loss from their incompetency. Also, how is it possible that a financial institution has no backup plan for when systems are down. They keep saying their fax is down. In 2015, really?