Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New Jersey

Around the end of - early -, I contact Wells Fargo to obtain a payoff for my mortgage. I spoke to a representative that gave me the what I owed, but stated that they could not give me a final number as they had to request a payoff and I would receive it in the mail. I received a payoff statement in the amount for around $ -. I accepted an offer of $380.00 for my home, enough to cover the first and second mortgage as well as all of associated fees. On - -, my lawyer contacted me to inform that there was a problem as there was a third mortgage on my home. I was taken back as I did not take out a third mortgage. My lawyers office went on to state that it may have been a mortgage modification. I stated that yes, I did request a loan modification, but I was under the impression that amount was put back into the mortgage and a third loan. They forwarded me the signed documents. I immediately contacted Wells Fargo who stated that it was my responsible not theirs. Upon my own research I found out that Wells


that the lender, is obligated to contact HUD whenever a payoff is requested and inform me of that amount, again they did not. I contact Wells Fargo again and made a complaint in which the assigned to - -. I spoke to - and he said that he had to research the matter. I followed up with - a few days later, in which he stated that Wells Fargo research stated that I 'm responsible for contacting HUD and Wells Fargo is not responible or are they going to pay any funds that I am out of pocket. I asked where did this information come from and I was told that it came from HUD as well as Wells Fargo research dept. I asked for the name of the person that he spoke to at HUD and he could not provide it. I asked for the contact information at Wells Fargo research and again, he could not provide it. I asked if there was someone else I could speak to and he said no. I informed - that if there was no one else that I could speak to in regards to this matter, that I would have to take matters into my own hands and this is when - became very disrespectful stating that it is not his fault that I could n't pay my mortgage and required a loan modification and that Wells Fargo is not responsible and will not help me. I told - that there is no reason to be disrepectful, he stated that he was not being disrespectful, just stating facts. I went on to say that there is no need for us to continue this conversation, if there is no one else that I can speak to in regards to this matter then there is no need to continue with our conversation wished him a Happy - and hung up. After talking to Wells Fargo, I called HUD stated that yes they see in the mortgage letter -, that Wells Fargo is responsible for informing me of the partial claim.