RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management Michigan

I opened a Charter One/Citizens Checking account back in - of 2015 and it 's been a nightmare since. I 've been charged at least $ - $2000.00 in overdraft fees. Some I am at fault but a bunch of others I am clearly not at fault. I have called their customer service line 4-5 times throughout the months and what 's available online with the customer banking is totally different than what shows. The call I made today was in regards to - overdraft fees that randomly popped up. So I called, once again to see why. I was told they were for - transactions that posted on the - ( not once showing me in the negative ). Needless to say they have gotten me numerous times and they can no longer get away with what they 're doing. I signed up with them because I was told the only " overdraft '' fees I would to incur with be on outstanding " checks ''. I liked that idea because I do not want to spend money I do n't have. Back in - I had called asking what the overdrafts were for they told me they can occur with an instant ( - ) transfers as well. I have mostly a positive running balance as you will see with the attached documents I provided. PLEASE investigate this as I am sure there are a lot of others dealing with this. It needs to stop. Thank you!