Dovenmuehle Mortgage Inc. Mortgage Complaint

Dovenmuehle Mortgage Inc. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure California

We are writing to you because we were encouraged to do so by a credit consultant even though our complaint involves incidences that happened about 2 years ago. On -/-/- we were granted a Special Provisions Agreement by Dovenmuehle Mortgage through their Loss Mitigation Program due to a medical hardship. In light of that we were mindful about making our payments on time. At the end of - we mailed our - 's mortgage payment, however it was n't until later in - that we discovered that the Post Office made an error and mis-sent it and the mortgage company never received it. I followed up with Dovenmuehle, explained what happened, and resent payment ; however, someone dropped the ball. This caused a ripple effect because - and - 's payments were sent back to us with a letter stating to call the attorney 's office to re-instate the account.


then about - 's payment and nothing was brought to our attention. Again someone dropped the ball. Over next 12 months, we provided explanation, documentation and clarification to Dovenmuehle to no avail. We resubmitted our hardships a couple of times and made appeals to the Loss Mitigation Department and we were getting nowhere. For a full year, things grew worse because we were getting the run around. Every month for a year it was something ; -/-/- : Granted FHA type - Special Provision Agreement for -/-/--/-/- ; later - : No record of payment by Dovenmuehle but we were n't notified ; payment was fraudulently cashed - shows delinquent on - : - 's payment mis-sent by Post Office - shows delinquent on - : - and - 's payment returned. Instructed to call attorney 's office to reinstate ; they in turn told us to call Dovenmuehle. Told to re-apply for the Loss Mitigation Program by resubmitting our hardship. -/-/- : Sent more documents upon request : income statements, bank statements and letter of explanation of deposits. -/-/- : Hardship was denied, yet it was requested to send a copy of - payment. We appealed and sent receipts that all mortgage payments had been made on - : Front/back copies of - and - payments were sent as - : Instructed to resubmit the Loss Mitigation - : Resubmitted packet to Loss Mitigation again. Inquired of - - to get their assistance and sent information to - - as well. Resubmitted our hardship ( again ) along with requested documents. - : With the assistance from -, Dovenmuehle finally reached out us to do a loan modification after a FHA Trial Payment Plan / Forbearance - : Started trial payment plan through -. - : Signed papers for the loan modification along with a subordinate note/mortgage, which we were forced to sign because if we did n't foreclosure procedures would continuePrior to -/-/-, we had a good record of making our payments on time. As a result of situations out of our control by the post office and Dovenmuehle, we were facing foreclosure, our credit negatively impacted ( our credit report reflects a foreclosure ), and we have a - mortgage we were forced into. Had Dovenmuehle handled things accurately/professionally we could have been offered a Trial Payment Plan much sooner than a year later. We are soliciting your help to do investigate our situation. Our account was mishandled. The foreclosure should be taken off our credit and we should n't have a - mortgage.