LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

FHA mortgage Application, originator, mortgage broker North Carolina

I applied for a loan with Imortgage Loan Officer -, I meet with - on -/-/-. On -/-/- I was closing at -. However I never heard anything from anyone. Here is a brief of the incident that happen on -/-/-. I sent - an email due to he would not answer my calls or texts. Per our conversation that we just ended about 1hr 45min ago. You sent me a text asking me the lady I talk to at the branch and to have her contacted you. After I have been to that - 2x today both times I ask you over 5x did you want to talk to the people at the bank so you can hear what they said me regarding my request. ( You stated than why would you want to talk to them ). I then stated since it seems like you guys thinking I 'm lying you can hear it from the bank Manager yourself. So you refuse to talk to hear. However you sent me a text an hour later asking to speak to her. As though I gave you different information, however, you were mistaken. Basically, you made me feel like I


requested from me. ( You told me that day to hold on to the check and it would n't be an issue ). I went to the - that my sister originally got the Cashier 's check from to ask them if they can assist me on giving me proof the cashier 's check was cash. They stated the exact same thing the - stated that I cashed the check at and provided me the number for customer service at -. The same number I gave you earlier so you can contact them. When I called in the branch with the Manager they stated that my sister will have to call them due to it was her account that the money was withdrawn from. My sister is still in -. Also you stated that the - used their creative minds to come up with the story that how they do n't know someone else gave me $3000.00 and I got another cashier 's check. Okay let 's make sense to this. Why will I pay - for giving me a cashier 's check when I get them free from my bank? Also I had to go to my bank anyway to get the cashier 's check for $330.00 to go with my money that I had since -/-/15 before you ever had my loan. So I 'm going to get money from someone for $3000.00 and have a cashier 's check written out to me for $3000.00? Still confused. I am extremely offended that you or the - will make up some crazy story that is invalid and untrue based on how someone else is thinking, accusing me of something that never happen. Please understand, I do not hate anyone at this company. I just regret doing business with you. I am simply dissatisfied with the service, LACK of consistent communication, mis-communication. The processor responding to what he wanted to, you answer my calls when you felt like it and the list goes on. You also stated they needed another credit supplement for things the - requested from the processor and stated that it was n't my fault it was the dumb a # # processors. Because the - sent me the credit report and it had - trades on it. The reason the - was requesting this is observed due to he/she want to see if I was making my payments on time. Which you can clearly see that on the credit report that was 1st pull, When I communicate with you on Saturday you did not indicated nothing additional that I needed to close my loan after I sent another bank statement from - - for -/-/- to current. I had to hear from the Seller AGENT that I was n't closing. The next day I got a call stating the UW is declining my loan due to I refuse to provided documents which is a lie. I provided everything they request and never refuse to provide documents. I still have n't rec'v my decline letter as of yet. I need help.