PNC Bank Bank Account Or Service Complaint

Checking account Using a debit or ATM card

PNC Bank Bank account or service department,

Checking account Using a debit or ATM card Ohio

On - -, 2015 I contacted PNC bank because I saw a charge from - in the amount of -. I contacted my bank to let them know that this transaction was not authorized by me. PNC bank removed that transaction. I asked the representative how - was allowed to post a transaction on an expired debit card. I had used this debit card a couple years back to purchase the online version of the software. It looks like the automatically sign you up for automatic renewal.My debit card ending in - expired on -. In - of 2015 I received a new debit card ending in - with a different expiration date. I has awoke from sleep the morning to find that PNC post the transaction of - and I incurred - - fees associated with that transaction. I with into the - site and login to find they had my new expiration date ( attached document ). Until today I had not logged into - 's site since filing my taxes in - of 2015. I am very curious to know how - acquired my new expiration date because they surely did not receive it from me. I was advised by - that if your credit card is expired, your bank can authorize a charge and also update the new expiration date. I was told that they can do this without notifying the customer. I believe that customer should be notify and have the opportunity to say no to this service just lilt opting in or out of overdraft protection.

PNC Bank customer in Ohio
Nov 16, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

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