United Consumers Inc Debt Collection Complaint

United Consumers Inc Debt collection department,

Medical Cont'd attempts collect debt not owed Debt is not mine Virginia

- mailed to me a statement dated -/-/- ( copy attached ) in the amount of $45.00 due for services rendered -/-/-. I checked this billing against my Claim Details with - ( copy attached ), which indicated that I owe nothing, zero ( $0.00 ) for those services. I chatted with an - representative - - - online -/-/-, who contacted - by phone at -. - told the - rep. that she would have my " account adjusted to remove the patient balance of $45.00. She asks that you allow up to 45 days for completion. '' I hoped that the matter was resolved, but having had to contact CFPB in the past about -, I suspected further trouble. I was correct. On -/-/- I received a new statement from - ( copy attached ) indicating that the $45.00 charge had indeed been removed, but now - was billing me for $1100.00 for the very same services rendered on -/-/-. Once again, sometime -/-/-, I chatted online with an


the rep., " I have e-mailed a copy of the explanation of benefits ( EOB ) for this claim to the address that he gave me. The EOB will show them that you are not responsible for this claim. Once they receive the e-mail it will be forwarded to their accounting department so that they can review and update file. '' Now I was really worried, for, as noted, I have had to get CFPB to investigate - in the past to remove a similarly undue debt that the company had reported to the credit bureau. Now I suspected a whole lot more trouble -. Again, I was not mistaken. - continued to bill me $1100.00. So yet a third time, I chatted with an - rep. ( - again ) online -/-/-. The - rep. phoned - at - ; - stated that " she sees a coding error on [ my ] claim. She sees the notes from - call back -/-/-. She apologized - did not catch this at that time. She is sending your file to the reviewer to get corrected and re-filed to -. She has taken your claim out of pre-collection status. '' Of course, I continued to worry. Every time an - rep. contacted an - rep. the - rep. had a different story. I suspected a stall tactic. I also suspected that - story would change. Again, of course, I was correct. The statements asking for payment of $1700.00 continued to arrive in the mail. On -/-/- I contacted an - rep. - - - for what I decided would be my final time. One : I had - coverage with - that would expire the next day ( -/-/- ) ; and, Two : I had promised myself that I would contact CFPB if - persisted, something I should have done from the beginning. The - rep. phoned - at -, who stated that - feels " the denial of the $1700.00 charges - was not correct and they state they have appealed with - on! -. '' The - rep. said " the account is currently in a 'hold ' status until they receive a response to their appeal from - - '' To determine if - was telling the truth, the - rep. checked the appeal records. '' However, the rep. " did not find an appeal in the appeals system. '' The rep. concluded : " I am not so sure they have submitted the appeal, - did n't sound so confident. She added that she needed to 'reach out ' to another department to find out the status of their request. '' The - rep. finally concluded : " '' I regret to inform this seems like it will be an ongoing issue until they can get their billing in order. '' Once again, I knew - would persist. Once again, I was correct : I received a collection notice from United Consumers , Inc. ( UCI ), dated -/-/- ( copy attached ), for the $1100.00. This is the last straw.