U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Unauthorized transactions/trans. issues New York

I received a $75.00 Master Card gift card -/-/-. -/-/- I proceeded to use the gift card at a restaurant where I was advised by the waitress that the card did not have sufficient funds. I immediately went onto the web site listed on the card and I come to find out that the card was registered to - - where this person made - online purchases, one with - - and the second with -. The remaining balance was $15.00. I called the customer service number on the card to advise that the charges were fraudulent. The customer service rep - told me that before they can reissue me a new gift card I would have to send proof that I was the owner of the card. I was told to send a copy of my drivers license and a copy of the front and back of the gift card - proving I was the owner of the card. I faxed all of these requirements within 24 hours. Once month later I received a letter stating that they would not reissue a new card because the charges were over 120 days old. This company not only would not reissue a new card they also blocked the usage of the remaining $15.00 on the card. I was advised that I would have to dispute these fraudulent charges with the vendors. These charges were made -/-/- and -/-/-, I reported the issue well with 120 days yet this company will not follow through and reissue a new card. I need your help to obtain a replacement gift card.