Nissan Motor Acceptance Corporation Consumer Loan Complaint

Vehicle loan Managing the loan or lease managing the loan or lease

Nissan Motor Acceptance Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Georgia

I have tried to pay my car note online at - - for over two weeks. Before they switched their systems. I had my reoccurring payment set up with my bank account for 2 and a half years with no problems. Now, my payment has been rejected two times f5rom the online process through my bank account and would not be accepted via E- Debit Card or - - through their - -. I called - twice and my bank twice. My bank, -, says they are not rejecting any payments from - ( as - emailed me and said my financial institution was rejecting the payment, three times -. I called - twice, the first time they said that it was my banks fault and to try again, which I did. Today, - I called after I received another email saying the payment I tried to give on - ( third time trying ) was rejected and I had incurred a late fee. I spoke to someone in their Customer Service department, but I could not really understand her. She said my bank account information was incorrect ( which it was not ). She said she would waive my late fee and connected me to their payment system - -. - - could not accept my - Debit Card, - Credit Card, -. I checked online and the late fee has not been waived. I am highly frustrated and super inconvenienced since I had all the information in my account previously, and now it is not working. This could affect my credit score, and I have not received any help from - in regards to paying them.

Nissan Motor Acceptance Corporation customer in Georgia
Nov 10, 2015

* Source: CFPB Complaint Database

Nissan Motor Acceptance Corporation response to complaint:
In progress

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